Service and Support


Our aim is to give you excellent service and support

Our care for customer have since we started in 1992 always been prioritized. We firmly believe that your investment in a laboratory equipment is the beginning  of a long-term relationship with us. We strive to be the Kovalent bond to connect and maintain a working system.

The most important service we can provide for you as customer, is to give excellent service and support under the complete lifetime of your equipment. Our skilled service and support people are always well educated on the equipments we supply.

It’s in our DNA!  

Welcome and join our family too!


Product training


Service Levels

We can offer different levels of service contracts. It starts from  yearly maintanance up to Full-service contracts.

  • ● Pre-Maintanance contract

    Can include 1-6 visits/year depending on equipment and customer usage. Parts are normally charged with 10% discount.

  • ● Full-service contracts

    Include yearly maintance, all emergency visits and parts.

KOVALENTS PHILOSOPHY

At Kovalent we strive to establish and develop long-term partnerships with our customers. When we use the word “partnership” we mean that Kovalent becomes an integral part of our customers’ projects, where we are expected to fully understand their application needs. We aim to make Kovalent our customers’ first and natural choice, and this ambition permeates our entire organisation from initial contact to finished and delivered product.

CONTACTS:

Kovalent AB
Hulda Lindgrens gata 6A
421 31 VÄSTRA FRÖLUNDA
Sweden
Phone: +46(0)31-709 81 80
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Org.nr: 556417-2194

SKANDINAVISKA GENETEC AB

Genetec is a member of the same family of companies as Kovalent. Both companies share the same set of values and are in many ways integrated with each other. The main difference between the two companies are their products. Kovalent is involved in system solutions including instrumentation and Genetec is mainly working with consumables. The focus of Genetec is chromatography accessories. You are welcome to visit their state of the art web shop: genetec.se